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Global Crisis Simulation: A Sneak Peek

Global Crisis Simulation Nairobi and London. The Brooke, an international NGO, staff shown working on a tabletop crisis simulation in the two countries.

The Brooke is a global animal welfare organisation that works to improve the lives of working horses, donkeys, and mules, as well as the people who rely on them, in Africa, Latin America, Asia, and the Middle East. They accomplish this with the assistance of over 900 employees and volunteers.

Beginning in 2013, the Brooke began working with Safer Edge on a Crisis Response Policy, and that same year they held an international crisis exercise with their offices in the United Kingdom, India, and Kenya. Their operations and activities had grown and developed over the previous four years, so they felt it was time to refresh their skills and put their crisis management plan to the test. They approached Safer Edge with the request to create and run a customised crisis simulation in both their UK and Kenya offices at the same time.

Safer Edge specialises in crisis simulation, which it frequently develops and customises for international organisations. Running a simulation in real time across multiple continents, time zones, and cultures is difficult, but crises are never simple.

Brooke's crisis simulation took place over two days in July 2017, with the team spending the first day in both the UK and Kenya working with a Safer Edge facilitator to refresh their crisis preparedness learning and reviewing existing policy and procedures.

The crisis simulation began unexpectedly at some point during those two days. The simulation was designed specifically for the Brooke, taking into account what they do, where they work, and who they work with. It simulated a real-life event in which communications (emails, texts, and Skype) were muddled and confused, often containing contradictory information. A Safer Edge Simulation Controller remotely guided the simulation, developing the plot line in response to Brooke's staff decisions in both locations.